RETURN & REFUND POLICY

1. Right of Withdrawal

According to EU consumer protection legislation, customers have the right to withdraw from a purchase within 14 days of receiving their order.

However, this right does not apply to sealed products that cannot be returned for health protection or hygiene reasons once they have been unsealed after delivery.

This includes products such as:

soaps
personal care products
hygiene products
cosmetic items

if the packaging has been opened.

2. Eligible Returns

Returns may only be accepted if:

the product remains sealed and unopened
the product is in its original packaging
the product has not been used
the return request is made within 14 days of delivery

3. Damaged or Incorrect Products

If you receive a product that is:

damaged
defective
incorrect
please contact us within 48 hours of delivery and provide photos of the product and packaging.

We will review the case and arrange a replacement or refund where applicable.

4. Return Process

To request a return, please contact us and provide:

your order number
product details
reason for return
Return instructions will be provided by our customer support team.

5. Refunds

Once the returned product is received and inspected, refunds will be processed using the original payment method.

Processing time may vary depending on the payment provider.

6. Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned if opened:

soaps
cosmetic products
personal care items
hygiene products