PRIVACY POLICY & TERMS OF USE

1. Company Information

This website and the online store are operated by:

SOTIRIS VRETTOS AND SIA EE – DECORATION GOODS TRADE

Address:
Meg. Alexandrou 31
14565, Attica, Greece

VAT No.: EL801548099

Tax Authority: KEFODE Attikis

Throughout this document the company will be referred to as “the Company”, “we”, “us”, or “our”.

By using this website you agree to the terms described below.

2. PERSONAL DATA PROTECTION (GDPR)

The Company respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Greek legislation.

This Privacy Policy explains:

  • what personal data we collect
  • how we use it
  • how we protect it
  • your rights regarding your data

3. PERSONAL DATA WE COLLECT

When you place an order or interact with our website, we may collect the following information:

Identification Data

Full name

Contact Data

  • Email address
  • Phone number
  • Delivery address
  • Postal code
  • Country

Transaction Data

  • Order information
  • Payment method
  • Billing information

Technical Data

  • IP address
  • Browser type
  • device information
  • cookies and usage data

We only collect the minimum data necessary to process your order and operate our services.

4. PURPOSE OF DATA PROCESSING

Your personal data may be used for the following purposes:

  • Processing and delivering your orders
  • Customer support and communication
  • Order verification and fraud prevention
  • Improving website functionality and user experience
  • Sending marketing communications (only if you have given consent)
  • Compliance with legal obligations

We do not sell or share your personal data with third parties for commercial purposes.

5. LEGAL BASIS FOR PROCESSING

We process your data under the following legal bases:

  • Contract performance (processing your orders)
  • Legal obligations (tax and accounting requirements)
  • Legitimate interests (security, fraud prevention, service improvement)
  • Consent (newsletter and marketing communication)

You may withdraw your consent at any time.

6. DATA RETENTION

We retain your personal data only for as long as necessary:

  • Order and invoice data: as required by tax law
  • Customer account data: until account deletion
  • Marketing data: until consent is withdrawn

After this period, your data will be securely deleted or anonymized.

7. DATA SHARING

Your data may be shared only with trusted service providers necessary for the operation of the store, such as:

  • payment processors
  • shipping/courier companies
  • IT service providers
  • accounting and legal services

All partners comply with GDPR data protection requirements.

8. PAYMENT SECURITY

All online payments are processed through secure payment systems using encrypted SSL/TLS technology to protect your financial information.

The Company does not store credit card details.

9. COOKIES

Our website uses cookies to improve user experience and website functionality.

Cookies may be used to:

  • remember user preferences
  • enable essential website functions
  • analyze website traffic
  • improve services

You may disable cookies through your browser settings, although this may affect website functionality.

10. YOUR RIGHTS (GDPR)

Under GDPR you have the right to:

  • access your personal data
  • correct inaccurate data
  • request deletion of your data
  • restrict processing
  • object to data processing
  • data portability
  • withdraw consent at any time

To exercise these rights you may contact us using the contact details provided on the website.

11. SHIPPING POLICY

Orders placed through the website are processed based on product availability.

Orders submitted before the daily processing deadline may be processed on the same business day.

Delivery times may vary depending on:

  • courier services
  • destination country
  • weather conditions
  • public holidays
  • force majeure events

The Company is not responsible for delays caused by third-party logistics providers.

12. RETURNS & REFUNDS

Customers have the right to return products within 14 days of receiving the order, in accordance with EU consumer protection law.

Returned items must:

  • be unused
  • be in original condition
  • include original packaging and tags
  • include the purchase receipt

Refunds will be processed after inspection of the returned product.

Shipping costs for returns may vary depending on the reason for return.

13. INTELLECTUAL PROPERTY

All website content including:

  • images
  • logos
  • graphics
  • text
  • product designs
  • software

is the property of the Company or its licensors and is protected under international copyright laws.

Unauthorized reproduction or commercial use is prohibited.

14. LIMITATION OF LIABILITY

The Company makes every effort to ensure the accuracy of the information on this website.

However, we do not guarantee that:

  • the website will always be error-free
  • the website will always be available without interruption

The Company is not liable for damages caused by misuse of the website or external factors.

15. EXTERNAL LINKS

This website may contain links to third-party websites.

The Company is not responsible for the privacy practices or content of those websites.

16. POLICY UPDATES

The Company reserves the right to modify this Privacy Policy and Terms of Use at any time in order to comply with legal or operational changes.

Users are encouraged to review this page periodically.